Scaling Customer Experience with AI and Workflow Automation: Banks are using AI to deliver faster, more personalized service at scale—while keeping cost-to-serve under control. This panel looks at what’s working in production across onboarding, servicing, proactive financial health, and segment-specific journeys, and how teams measure impact (NPS, containment, conversion, churn) without compromising trust or compliance.
Speakers
Hamid Akbari
CEO
Andras Lazar
SVP & Head of Everyday Banking
Geoff Finnie
VP, Head of Health & Travel
Gum Fa Ng
Vice President